GoldVIP Terms & Conditions

The terms and conditions explain the nature and scope of the relationship between GoldVIP Technology Solutions Pvt Ltd here in referred to as “GoldVIP” or “Crown It” (as owner and management for the program) and a member Crown It Customer Club. The terms and conditions cover limitations and exclusions on the liability of GoldVIP, Crown It and the GoldVIP outlet partners.


“GoldVIP” or “Crown It” shall mean GoldVIP Technology Solutions Pvt Ltd, a company with operating office at Vision Business Centre, 3rd Floor, Time Square, Sushant Lok-1, Block-B, Gurgaon 122002, Haryana, India.

“GoldVIP Program” or “Crown It Program”  shall mean the multi outlet and multi business loyalty and rewards program offered by GoldVIP

“Crown It Mobile App” shall mean the Smartphone App for Crown It Program offered by GoldVIP, which is installed and used on Smartphone device

“GoldVIP Member” or “Crown It Member” shall mean a customer who is signed up for the GoldVIP Program, Crown It Program at a outlet or business offering the Program or by registering through the Crown It Mobile App

“GoldVIP Outlet Partner” or “Crown It Outlet Partner” or “Participating Outlet” shall mean any or all of the present or future entities, partners, shops, departmental stores, cafes, bars, hotels, restaurants and other participating establishments or businesses in the Program whether with online or offline presence, in agreement with GoldVIP.

“Check-In”  shall mean an act of purchase, visit, reviewing or interaction with a GoldVIP Outlet Partner where a Member shares the GoldVIP Membership details either through the Crown It Mobile App or by sharing Membership details with the outlet staff

“Crowns” shall mean the points issued to GoldVIP member when he/she does a check-in in GoldVIP Outlet. Crowns can be redeemed for gifts from GoldVIP

“Non-Participating Outlet” shall mean any or all of the present or future entities, partners, shops, departmental stores, cafes, bars, hotels, restaurants and other participating establishments or businesses in the Program whether with online or offline presence, not in agreement with GoldVIP.

“Redemption or Redeem” shall mean exchange of Crowns for a Gift offered by a GoldVIP Outlet Partner or Non-Participating Outlet.

“Schemes & Offers” shall mean any rewards, offers, coupons, deals, discounts, gifts or special sales communicated to Members through GoldVIP

“Registration Process” shall mean the process which a prospective Member follows to complete his/her GoldVIP and Crown It Membership.

“Software” shall mean the software program running on the website and www., mobile app running on tablet devices or mobile phones at Outlet Partners, partner websites or mobile apps running on Member’s smartphones.


Rule 1. Send bill within 30 mins of bill generation time.

Rule 2. Bill is clear (not hazy) and complete (all four corners are captured).

Rule 3. Do not avail any other deal / discount on the bill.

Rule 4. Should be your actual dine-in food bill of the outlet from which you have checked-in.

General Conditions

The GoldVIP Member agrees that by completing the Registration Process for GoldVIP or Crown It or doing Check-In at a GoldVIP Outlet Partner online or offline, he/she is deemed to have read and understood the these terms and conditions of the Program and confirms that he/she is bound by these terms and conditions and any changes to it from time to time and such other terms as specified from GoldVIP from time to time.

Membership into GoldVIP Program is voluntary, open to all natural persons above the age of 18.

GoldVIP reserves the right to modify these Terms and Conditions and such changes shall be deemed effective immediately upon posting of the modified Terms and Conditions on and Member’s continued use of the Program after any such changes constitutes Member’s acceptance of the new Terms & Conditions. If the Member does not agree to abide by the modified Terms & Conditions, then Member should not use or access (or continue to use or access) the Program. It is Member’s responsibility to regularly check the site or to determine if there have been changes to these Terms & Conditions and to review such changes.

GoldVIP membership is valid for lifetime of the GoldVIP Member unless terminated in accordance with these terms and conditions.

GoldVIP membership Account is not a payment medium or payment instrument.

GoldVIP Members will be personally liable for any and all costs, taxes, charges, claims or liabilities of whatever nature arising from the provision or availability of benefits, facilities or arrangements provided or made available to a GoldVIP Member, by GoldVIP Outlet Partners, as a result of his/her membership in the GoldVIP Program.

GoldVIP will endeavor to ensure that the services, benefits, facilities and arrangements as expressed or advertised by the GoldVIP Outlet Partners will be available to the GoldVIP Members. However, GoldVIP will not be liable for any loss or damage, whether direct or indirect, arising from the provision or non-provision whether whole or part, of any such services, benefits, facilities or any other arrangements by the GoldVIP Outlet Partners.

When a GoldVIP Member seeks to use or obtain any of the services, benefits, facilities and arrangements as offered by the GoldVIP Outlet Partner, the provisions of such services, benefits, facilities or arrangements will be subject to the respective terms and conditions of the GoldVIP Outlet Partner, being the provider of the said benefits, facilities and arrangements.

GoldVIP shall not be liable for any loss or damage, whether direct or indirect, resulting from termination or change of the GoldVIP Program or any of its facilities, benefits or arrangements which are made available to the GoldVIP Members, including without limitation, GoldVIP Outlet Partner’s withdrawal or the withdrawal or limiting of any such services, benefits or facilities.

The Program of GoldVIP may be modified at the sole discretion of GoldVIP from time to time without intimation to the GoldVIP Member.

GoldVIP shall not be liable in the event it fails to fulfill any of its obligations under this terms and conditions due to flood, earthquake, storm, cyclone or any other acts of god of similar nature, war, strike, lockout, or governmental or judicial or quasi-judicial policies/intervention/direction /prohibition or change in law or for any other reasons beyond its control.

GoldVIP Members are required to inform all changes in the contact detail at

If a GoldVIP Member fails to provide change of mobile number or email id information immediately, GoldVIP or its Outlet Partners will not be responsible for any delay in delivery of the products/ services ordered by the GoldVIP Member.

All GoldVIP Check-In data dispute complaints older than 15 Working Days from the date of the transaction will not be entertained.

The GoldVIP Member acknowledges and understands that GoldVIP is merely an intermediary and does not assume any liability or acquire any right, title or interest in the Schemes & Offers offered by GoldVIP Outlet Partners.

Enrollment and Usage

It is the GoldVIP Members’ responsibility to share the correct communication details with GoldVIP at the time of enrolling into the Program

GoldVIP shall reserve the right to offer the Program by invitation to any Prospective GoldVIP Members as it may deem fit. Membership to the Program is at the sole discretion of GoldVIP and it may refuse membership to any applicant without assigning any reasons.

By using his/her GoldVIP Membership at or or at GoldVIP Outlet Partners or at Non-Participating Outlet or through Mobile App a GoldVIP Member grants his/her consents to GoldVIP creating, storing, maintaining and updating the GoldVIP Member’s data. Such data shall include membership data (like name, address, telephone number, mobile number, email id, date of birth, areas of interest, preferences etc. as provided by the GoldVIP Member), usage data (including without limitation, transactions and GoldVIP Check-In data accrued at various GoldVIP Outlet Partners, etc.), and data concerning contacts with GoldVIP (including without limitation, enquiry regarding membership) for the purpose of providing relevant information and customer services to the GoldVIP Member. All data relating to the GoldVIP Members shall be protected and used by GoldVIP in the manner indicated in GoldVIP Privacy Policy.

GoldVIP Outlet Partners send Schemes & Offers to GoldVIP Members via Facebook, App Notification, SMS and Email. By completion of Registration Process with the GoldVIP Outlet Partner, the Member is authorizing GoldVIP and the Partner to send communication via SMS, Email, App Notification and Social Media messages. These communication include Schemes & Offers from the GoldVIP Outlet Partners where the Member is registered, key membership information and related offers from other GoldVIP Outlet Partners.

Schemes & Offers cannot be combined with any other rewards, offers, vouchers, third party certificates, coupons, or promotions, unless otherwise specified by the GoldVIP Outlet Partner.

Reproduction, sale or trade of any Schemes & Offers or offer code is prohibited.

GoldVIP may restrict the number of Check Ins and / or Crowns awarded to GoldVIP member in a day / week / month / year without notification.

GoldVIP reserves the right to add and/or remove Outlet Partners into the Program.

GoldViP reserves the right to modify the Crowns awarded to the Member for an Outlet Partner or Non-Participating Outlet.

Crowns awarded to Members are not a legal currency. Crowns can be exchanged with gifts from GoldVIP Outlet Partners or Non-Participating Outlets either Online or Offline.

GoldVIP reserves the right to modify the value of Crowns with respect to Gifts which can be exchanged.

GoldVIP may award a certain number of Crowns to a Member for visiting an Outlet Partner or Non-Participating Outlet. GoldVIP reserves the right to decide the number of Crowns to award the members. GoldVIP may require the Member to share details of their Membership or details of visit to Outlet Partner or Non-Participating Outlet like bill receipt. GoldVIP may decide not to award the Crowns to a Member. In that case, GoldVIP will notify the Member the reason for the same. GoldVIP reserves the rights to decide the rules and regulations of awarding the Crowns.

GoldVIP will notify these rules and regulations to the Members periodically through email, SMS, App Notifications or through website or

Third Party Services

You may register for the GoldVIP Program using third party services (e.g., Facebook, Google) and otherwise enable various third party services to be directly integrated into your GoldVIP Membership. By enabling third party services within the Membership, you are allowing GoldVIP to pass your log-in information to these service providers for this purpose. Please remember that the manner in which third party services use, store and disclose your information is governed solely by the policies of such third parties, and GoldVIP shall have no liability or responsibility for the privacy practices or other actions of any third party site or service that may be enabled within the Membership. In addition, GoldVIP is not responsible for the accuracy, availability or reliability of any information, content, goods, data, opinions, advice or statements made available in connection with third party services. As such, GoldVIP is not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third party service. GoldVIP enables these features merely as a convenience and the inclusion of such features does not imply an endorsement or recommendation.

Termination of Membership

A GoldVIP Member may terminate his/her GoldVIP membership by calling GoldVIP Support Centre and requesting for termination.

Disqualification of a GoldVIP Member, arising out of his/her misconduct, fraud and misuse of GoldVIP Schemes & Offers or acts in a manner inconsistent with any central/state/local laws, statutes or ordinances, may result in immediate termination of GoldVIP membership and cancellation of all GoldVIP Outlet Partners Schemes & Offers. GoldVIP, Outlet Partner and Non-Participating Outlets reserve the right to take legal action against the Disqualified Members.

Intellectual Property Rights: Service Content, Software and Trademarks

GoldVIP Member acknowledges and agree that the Membership may contain content that is protected by copyright, patent, trademark, trade secret or other proprietary rights and laws. Except as expressly authorized by GldVIP, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on the Membership or the content, in whole or in part. In connection with your use of the Membership you shall not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods. Any use of the site or the content other than as specifically authorized herein is strictly prohibited. The technology and software underlying or related to the Service is the property of GoldVIP, our affiliates and our partners (the “Software”). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Any rights not expressly granted herein are reserved by GoldVIP.


Settlement of disputes: terms and conditions, set herein, shall be governed by the laws of India only. All disputes arising under the terms and conditions shall be attempted to be resolved through negotiations. Only in case, such negotiations are unsuccessful, the Member shall resort to legal recourse, which shall be subject to the exclusive jurisdiction of the competent courts in New Delhi only. All claims and disputes arising under the terms and conditions should be notified to GoldVIP within 15 working days from the event date after which no GoldVIP Member shall have any claim against GoldVIP.

GoldVIP or its Parent Company shall have the right to transfer, assign and sell in any manner, in whole or in part, the GoldVIP Program to any third party of its choice without reference or intimation to the GoldVIP Members.

GoldVIP membership enrollment and eligibility and redeeming GoldVIP Outlet Partner Schemes & Offers are subject to the terms and conditions herein and are subject to any applicable laws and regulations. GoldVIP reserves the right to terminate the Program, by giving 30 days notice to all GoldVIP Members. GoldVIP and GoldVIP Outlet Partners shall not be liable to any GoldVIP Member or his/her nominee or companion, for any indirect or consequential loss, damage or expense of any kind whatsoever, arising out of or in connection with GoldVIP, including the functioning of the helpline and/or and/or and/or provision or the refusal to provide any benefits, whether such loss, damage or expense is caused by the negligence or otherwise, and whether GoldVIP and/or any of its GoldVIP Outlet Partners have any control over the circumstances giving rise to the claim or not.

All logos and trademarks on the GoldVIP website, input devices, mobile apps and catalogs are owned by the GoldVIP.

Disclaimer of Warranties

Member’s use of the membership is at member’s sole risk. The membership is provided on an “as is” and “as available” basis. GoldVIP expressly disclaims all warranties of any kind, Wheather express, implied or statutory, Including, But not limited to the implied warranties of merchantability, Fitness for a particular purpose, title and non-infringement. GoldVIP makes no warranty that (I) The membership will meet member’s requirements, (II) The membership will be uninterrupted, timely, secure, or error-free, (III) The results that may be obtained from the use of the membership will be accurate or reliable, or (IV) The quality of any products, services, information, or other material purchased or obtained by the member through the service will meet member’s expectations.

Limitation of Liability

Member expressly understand and agree that GoldVIP shall not be liable for any indirect, incidental, special, consequential, exemplary damages, or damages for loss of profits including but not limited to, damages for loss of goodwill, use, data or other intangible losses (Even if GoldVIP has been advised of the possibility of such damages), wheather based on contract, trot, negligence, strict liability or otherwise, RESULTING FROM: (I) The use or the inability to use the service; (II) THE cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (III) Unauthorized access to or alteration of Members’s transmission’s or data; (IV) Statements or conduct of any third party on the service; or (V) Any other matter relating to the service. In no event shall GoldVIP’S total liability to the member for all damages, losses or causes of action exceed the amount the member has paid GoldVIP in the last three (3) months.

Privacy Policy

“GoldVIP” and Outlet Partners provide relevant offers and services to the GoldVIP members who are interested in receiving these offers and services. To ensure that the offers and services are relevant GoldVIP may solicit information from the members from time to time. This is solely for the purpose of making the program more and more meaningful. We are committed to protecting the privacy of our members and their transactions. This section explains how we protect and use your information in safe, secure and responsible manner. We value our member’s privacy.

Information We Collect:

When members interact with GoldVIP through the Program, GoldVIP may collect Personal Data and other information from then member, as further described below:

Personal Data That Members Provide Through the Program: We collect Personal Data from the members when he/she voluntarily provides such information such as when member registers for access to the Program, use certain Services, contact GoldVIP with inquiries or respond to one of GoldVIP surveys, information collected by Outlet Partners and attached to Members. For example, we collect name, phone number, email address, third party service login credentials, and date of birth.

By voluntarily providing us with Personal Data, members are consenting to GoldVIP use of it in accordance with this Privacy Policy. If member provide Personal Data, member acknowledge and agree that such Personal Data may be transferred from member’s current location to the offices and servers of GoldVIP and the authorized Partners.

Non-Identifiable or Aggregated Data: When members interact with GoldVIP through the Program, we also receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify a member. GoldVIP may store such information itself or such information may be included in databases owned and maintained by GoldVIP affiliates, agents or service providers. GoldVIP may use such information and pool it with other information to track, for example, the total number of visitors or users of the Program, numbers for our Partners, the number of visitors to each page of our website, the domain names of our visitors’ Internet service providers, and how our users use and interact with the Program. Also, in an ongoing effort to better understand and serve the users of the Program, GoldVIP may conduct research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis. GoldVIP may share this non-identifiable and aggregate data with its affiliates, agents and business partners, but this type of non-identifiable and aggregate information does not identify a member personally. GoldVIP may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.

In operating the Program, GoldVIP may also use a technology called “cookies.” A cookie is a piece of information that the computer that hosts our Program gives to a your browser when you access our website. Our cookies help provide additional functionality to the Program and help us analyze Program usage more accurately. For instance, our Program may set a cookie on your browser that allows you to access the Program without needing to remember and then enter a password more than once during a visit to the Program. In all cases in which we use cookies, we will not collect Personal Data except with your permission. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Program’s features.

Use of Member’s Personal Data and Other Information

GoldVIP uses the Personal Data members provide in a manner that is consistent with this Privacy Policy. If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem. Also, if you provide Personal Data in order to obtain access to the GoldVIP Services, we will use your Personal Data to provide you with access to such services and to monitor your use of such services. GoldVIP and its subsidiaries and affiliates may also use your Personal Data and other personally non-identifiable information collected through the Program to help us improve the content and functionality of the Program, to better understand our users, and to improve the GoldVIP Program. GoldVIP and its affiliates may use this information to contact you in the future to tell you about services we believe will be of interest to you.

If GoldVIP intends on using any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Data is collected.

Our Disclosure of Your Personal Data and Other Information

GoGoldVIP is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:

Outlet Partners: To the extent you have obtained or redeemed a Scheme or Offer offered by a merchant (“Outlet Partner”), or otherwise participated in any other activity sponsored or offered through the Program on behalf of the Outlet Partner, we may provide such Outlet Partners with your Personal Data (a) in order for the Outlet Partner to redeem and validate your reward, send you customized offers, troubleshoot redemption and combat fraud, (b) as part of legal proceedings affecting GoldVIP and the Outlet Partner, (c) to facilitate a direct relationship between the Outlet Partner and you or (d) to enable the Outlet Partner to communicate electronically with you with respect to Schemes & Offers related to such Outlet Partner. Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.

Related Companies: We may also share your Personal Data with our Related Companies for purposes consistent with this Privacy Policy.

Agents, Consultants and Related Third Parties: GoldVIP, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include maintaining databases, sending emails and SMS messages, offering and developing certain features of the Program, and maintenance and security. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function. We also disclose automatically collected data (card scans, promotional activities, and redemption information) to our Outlet Partners, third-party ad servers and advertisers. These third parties may match this data with information that they have previously collected about you under their own privacy policies, which you should consult on a regular basis.

Legal Requirements: GoldVIP may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation or assist government enforcement agencies, (ii) protect and defend the rights or property of GoldVIP, GoldVIP, Outlet Partners, or our users, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, (iv) protect against legal liability; (v) protect Rewards Providers from fraudulent, abusive, or unlawful uses; or (vi) protect the security or integrity of the Services.

With the Ability to Opt-Out: We do not share Personal Data with other third-party organizations for their marketing or promotional uses without your consent except as part of a specific program or feature for which you will have the ability to opt-out. We may offer contests that require you to take an action in order to receive a reward. This data is provided to the advertiser and you will always have the option to not participate.

The Program will automatically send you SMS, email, Facebook and other electronic messages with updates and other information as part of the Program. You may stop receiving SMS messages from the Program by contacting our support centre.


This Privacy Policy does not apply to any Personal Data collected by GoldVIP other than Personal Data collected through the Program. This Privacy Policy shall not apply to any unsolicited information you provide to GoldVIP through the Program or any other means. This includes, but is not limited to, information posted to any public areas of the Services, such as public forums (collectively, “Public Areas”), any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and GoldVIP shall be free to reproduce, use, disclose, distribute and exploit such Unsolicited Information without limitation or attribution.

Integrating Third Party Services within the Program

One of the special features of the Program is that it allows you to enable various online third party services, such as social media and social networking services (“Third Party Services”), to be directly integrated into your GoldVIP experience. To take advantage of this feature, we will ask you to provide us your username and password for the relevant Third Party Services. By enabling such Third Party Services, you are allowing us to pass your log-in information to these service providers for this purpose. When you add a Third Party Service account to the Service, we will collect your login information and other relevant information necessary to enable the Service to access that Third Party Service and your data contained within that Third Party Service. However, please remember that the manner in which Third Party Services use, store and disclose your information is governed solely by the policies of such third parties, and GoldVIP shall have no liability or responsibility for the privacy practices or other actions of any Third Party Service that may be enabled within the Service.


GoldVIP takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet, email, mobile or other electronic transmission is ever fully secure or error free, so you should take special care in deciding what information you send to us in this way.

Crown-it Fair Usage Policy:

The member shall act responsible at all times and ensure that members availing of Crown It Membership Service with respect to earning and redemption of Crowns through Outlet Partners (GoldVIP Outlets and Non-Participating Outlets) shall do so in adherence to the Crown-it Fair Usage Policy (CFUP). The CFUP ensures that the redemption of Crowns is in accordance to acceptable variance with Average Potential (AP) of members. Based on AP of our members, the Crowns Fair Usage Limit (FUL) is established and conveyed to the members periodically. Crown-it monitors AP of our members from time to time and revises the FUL.

User acknowledges and agrees that Crown redemption in excess of FUL shall be a violation of CFUP and shall be deemed a breach of a material term hereof. Upon such violation the Company may suspend the User account with immediate effect.

Other Terms and Conditions:

Your access to and use of this Program is subject to GoldVIP’s Terms& Conditions located at our website.

Changes to GoldVIP’s Privacy Policy:

The Program and our business may change from time to time. As a result, at times it may be necessary for GoldVIP to make changes to this Privacy Policy. GoldVIP reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data.