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GoldVIP Terms & Conditions

The terms and conditions explain the nature and scope of the relationship between GoldVIP Technology Solutions Pvt Ltd here in referred to as “GoldVIP” or “Crown It” (as owner and management for the program) and a member Crown It Customer Club. The terms and conditions cover limitations and exclusions on the liability of GoldVIP, Crown It and the GoldVIP outlet partners.

Key Terms

“GoldVIP” or “Crown It” shall mean GoldVIP Technology Solutions Pvt Ltd, a company with operating office at Vision Business Centre, 3rd Floor, Time Square, Sushant Lok-1, Block-B, Gurgaon 122002, Haryana, India.

“GoldVIP Program” or “Crown It Program” shall mean the multi outlet and multi business loyalty and rewards program offered by GoldVIP

“Crown It Mobile App” shall mean the Smartphone App for Crown It Program offered by GoldVIP, which is installed and used on Smartphone device

“GoldVIP Member” or “Crown It Member” shall mean a customer who is signed up for the GoldVIP Program, Crown It Program at a outlet or business offering the Program or by registering through the Crown It Mobile App

“GoldVIP Outlet Partner” or “Crown It Outlet Partner” or “Participating Outlet” shall mean any or all of the present or future entities, partners, shops, departmental stores, cafes, bars, hotels, restaurants and other participating establishments or businesses in the Program whether with online or offline presence, in agreement with GoldVIP.

“Check-In” shall mean an act of purchase, visit, reviewing or interaction with a GoldVIP Outlet Partner where a Member shares the GoldVIP Membership details either through the Crown It Mobile App or by sharing Membership details with the outlet staff

“Crowns” shall mean the points issued to GoldVIP member when he/she does a check-in in GoldVIP Outlet. Crowns can be redeemed for gifts from GoldVIP

“Non-Participating Outlet” shall mean any or all of the present or future entities, partners, shops, departmental stores, cafes, bars, hotels, restaurants and other participating establishments or businesses in the Program whether with online or offline presence, not in agreement with GoldVIP.

“Redemption or Redeem” shall mean exchange of Crowns for a Gift offered by a GoldVIP Outlet Partner or Non-Participating Outlet.

“Schemes & Offers” shall mean any rewards, offers, coupons, deals, discounts, gifts or special sales communicated to Members through GoldVIP

“Registration Process” shall mean the process which a prospective Member follows to complete his/her GoldVIP and Crown It Membership.

“Software” shall mean the software program running on the website www.goldvip.in and www. crownit.in, mobile app running on tablet devices or mobile phones at Outlet Partners, partner websites or mobile apps running on Member’s smartphones.

Rules of the Game

Rule 1. Send bill within 30 mins of bill generation time.

Rule 2. Bill is clear (not hazy) and complete (all four corners are captured).

Rule 3. Do not avail any other deal / discount on the bill.

Rule 4. Should be your actual dine-in food bill of the outlet from which you have checked-in.

General Conditions

The GoldVIP Member agrees that by completing the Registration Process for GoldVIP or Crown It or doing Check-In at a GoldVIP Outlet Partner online or offline, he/she is deemed to have read and understood the these terms and conditions of the Program and confirms that he/she is bound by these terms and conditions and any changes to it from time to time and such other terms as specified from GoldVIP from time to time.

Membership into GoldVIP Program is voluntary, open to all natural persons above the age of 18.

GoldVIP reserves the right to modify these Terms and Conditions and such changes shall be deemed effective immediately upon posting of the modified Terms and Conditions on www.GoldVIP.in and www.crownit.in. Member’s continued use of the Program after any such changes constitutes Member’s acceptance of the new Terms & Conditions. If the Member does not agree to abide by the modified Terms & Conditions, then Member should not use or access (or continue to use or access) the Program. It is Member’s responsibility to regularly check the site www.goldvip.in or www.crownit.in to determine if there have been changes to these Terms & Conditions and to review such changes.

GoldVIP membership is valid for lifetime of the GoldVIP Member unless terminated in accordance with these terms and conditions.

GoldVIP membership Account is not a payment medium or payment instrument.

GoldVIP Members will be personally liable for any and all costs, taxes, charges, claims or liabilities of whatever nature arising from the provision or availability of benefits, facilities or arrangements provided or made available to a GoldVIP Member, by GoldVIP Outlet Partners, as a result of his/her membership in the GoldVIP Program.

GoldVIP will endeavor to ensure that the services, benefits, facilities and arrangements as expressed or advertised by the GoldVIP Outlet Partners will be available to the GoldVIP Members. However, GoldVIP will not be liable for any loss or damage, whether direct or indirect, arising from the provision or non-provision whether whole or part, of any such services, benefits, facilities or any other arrangements by the GoldVIP Outlet Partners.

When a GoldVIP Member seeks to use or obtain any of the services, benefits, facilities and arrangements as offered by the GoldVIP Outlet Partner, the provisions of such services, benefits, facilities or arrangements will be subject to the respective terms and conditions of the GoldVIP Outlet Partner, being the provider of the said benefits, facilities and arrangements.

GoldVIP shall not be liable for any loss or damage, whether direct or indirect, resulting from termination or change of the GoldVIP Program or any of its facilities, benefits or arrangements which are made available to the GoldVIP Members, including without limitation, GoldVIP Outlet Partner’s withdrawal or the withdrawal or limiting of any such services, benefits or facilities.

The Program of GoldVIP may be modified at the sole discretion of GoldVIP from time to time without intimation to the GoldVIP Member.

GoldVIP shall not be liable in the event it fails to fulfill any of its obligations under this terms and conditions due to flood, earthquake, storm, cyclone or any other acts of god of similar nature, war, strike, lockout, or governmental or judicial or quasi-judicial policies/intervention/direction /prohibition or change in law or for any other reasons beyond its control.

GoldVIP Members are required to inform all changes in the contact detail at support@crownit.in.

If a GoldVIP Member fails to provide change of mobile number or email id information immediately, GoldVIP or its Outlet Partners will not be responsible for any delay in delivery of the products/ services ordered by the GoldVIP Member.

All GoldVIP Check-In data dispute complaints older than 15 Working Days from the date of the transaction will not be entertained.

The GoldVIP Member acknowledges and understands that GoldVIP is merely an intermediary and does not assume any liability or acquire any right, title or interest in the Schemes & Offers offered by GoldVIP Outlet Partners.

Enrolment and Usage

It is the GoldVIP Members’ responsibility to share the correct communication details with GoldVIP at the time of enrolling into the Program

GoldVIP shall reserve the right to offer the Program by invitation to any Prospective GoldVIP Members as it may deem fit. Membership to the Program is at the sole discretion of GoldVIP and it may refuse membership to any applicant without assigning any reasons.

By using his/her GoldVIP Membership at www.goldvip.in or www.crownit.in or at GoldVIP Outlet Partners or at Non-Participating Outlet or through Mobile App a GoldVIP Member grants his/her consents to GoldVIP creating, storing, maintaining and updating the GoldVIP Member’s data. Such data shall include membership data (like name, address, telephone number, mobile number, email id, date of birth, areas of interest, preferences etc. as provided by the GoldVIP Member), usage data (including without limitation, transactions and GoldVIP Check-In data accrued at various GoldVIP Outlet Partners, etc.), and data concerning contacts with GoldVIP (including without limitation, enquiry regarding membership) for the purpose of providing relevant information and customer services to the GoldVIP Member. All data relating to the GoldVIP Members shall be protected and used by GoldVIP in the manner indicated in GoldVIP Privacy Policy.

GoldVIP Outlet Partners send Schemes & Offers to GoldVIP Members via Facebook, App Notification, SMS and Email. By completion of Registration Process with the GoldVIP Outlet Partner, the Member is authorizing GoldVIP and the Partner to send communication via SMS, Email, App Notification and Social Media messages. These communication include Schemes & Offers from the GoldVIP Outlet Partners where the Member is registered, key membership information and related offers from other GoldVIP Outlet Partners.

Schemes & Offers cannot be combined with any other rewards, offers, vouchers, third party certificates, coupons, or promotions, unless otherwise specified by the GoldVIP Outlet Partner.

Reproduction, sale or trade of any Schemes & Offers or offer code is prohibited.

GoldVIP may restrict the number of Check Ins and / or Crowns awarded to GoldVIP member in a day / week / month / year without notification.

GoldVIP reserves the right to add and/or remove Outlet Partners into the Program.

GoldViP reserves the right to modify the Crowns awarded to the Member for an Outlet Partner or Non-Participating Outlet.

Crowns awarded to Members are not a legal currency. Crowns can be exchanged with gifts from GoldVIP Outlet Partners or Non-Participating Outlets either Online or Offline.

GoldVIP reserves the right to modify the value of Crowns with respect to Gifts which can be exchanged.

GoldVIP may award a certain number of Crowns to a Member for visiting an Outlet Partner or Non-Participating Outlet. GoldVIP reserves the right to decide the number of Crowns to award the members. GoldVIP may require the Member to share details of their Membership or details of visit to Outlet Partner or Non-Participating Outlet like bill receipt. GoldVIP may decide not to award the Crowns to a Member. In that case, GoldVIP will notify the Member the reason for the same. GoldVIP reserves the rights to decide the rules and regulations of awarding the Crowns.

GoldVIP will notify these rules and regulations to the Members periodically through email, SMS, App Notifications or through website www.goldvip.in or www.crownit.in.

Third Party Services

You may register for the GoldVIP Program using third party services (e.g., Facebook, Google) and otherwise enable various third party services to be directly integrated into your GoldVIP Membership. By enabling third party services within the Membership, you are allowing GoldVIP to pass your log-in information to these service providers for this purpose. Please remember that the manner in which third party services use, store and disclose your information is governed solely by the policies of such third parties, and GoldVIP shall have no liability or responsibility for the privacy practices or other actions of any third party site or service that may be enabled within the Membership. In addition, GoldVIP is not responsible for the accuracy, availability or reliability of any information, content, goods, data, opinions, advice or statements made available in connection with third party services. As such, GoldVIP is not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third party service. GoldVIP enables these features merely as a convenience and the inclusion of such features does not imply an endorsement or recommendation.

Termination of Membership

A GoldVIP Member may terminate his/her GoldVIP membership by calling GoldVIP Support Centre and requesting for termination.

Disqualification of a GoldVIP Member, arising out of his/her misconduct, fraud and misuse of GoldVIP Schemes & Offers or acts in a manner inconsistent with any central/state/local laws, statutes or ordinances, may result in immediate termination of GoldVIP membership and cancellation of all GoldVIP Outlet Partners Schemes & Offers. GoldVIP, Outlet Partner and Non-Participating Outlets reserve the right to take legal action against the Disqualified Members.

Intellectual Property Rights: Service Content, Software and Trademarks

GoldVIP Member acknowledges and agree that the Membership may contain content that is protected by copyright, patent, trademark, trade secret or other proprietary rights and laws. Except as expressly authorized by GldVIP, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on the Membership or the content, in whole or in part. In connection with your use of the Membership you shall not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods. Any use of the site www.goldvip.in or the content other than as specifically authorized herein is strictly prohibited. The technology and software underlying or related to the Service is the property of GoldVIP, our affiliates and our partners (the “Software”). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Any rights not expressly granted herein are reserved by GoldVIP.


Settlement of disputes: terms and conditions, set herein, shall be governed by the laws of India only. All disputes arising under the terms and conditions shall be attempted to be resolved through negotiations. Only in case, such negotiations are unsuccessful, the Member shall resort to legal recourse, which shall be subject to the exclusive jurisdiction of the competent courts in New Delhi only. All claims and disputes arising under the terms and conditions should be notified to GoldVIP within 15 working days from the event date after which no GoldVIP Member shall have any claim against GoldVIP.

GoldVIP or its Parent Company shall have the right to transfer, assign and sell in any manner, in whole or in part, the GoldVIP Program to any third party of its choice without reference or intimation to the GoldVIP Members.

GoldVIP membership enrollment and eligibility and redeeming GoldVIP Outlet Partner Schemes & Offers are subject to the terms and conditions herein and are subject to any applicable laws and regulations. GoldVIP reserves the right to terminate the Program, by giving 30 days notice to all GoldVIP Members. GoldVIP and GoldVIP Outlet Partners shall not be liable to any GoldVIP Member or his/her nominee or companion, for any indirect or consequential loss, damage or expense of any kind whatsoever, arising out of or in connection with GoldVIP, including the functioning of the helpline and/or www.GoldVIP.in and/or www.crownit.in and/or provision or the refusal to provide any benefits, whether such loss, damage or expense is caused by the negligence or otherwise, and whether GoldVIP and/or any of its GoldVIP Outlet Partners have any control over the circumstances giving rise to the claim or not.

All logos and trademarks on the GoldVIP website, input devices, mobile apps and catalogs are owned by the GoldVIP.

Disclaimer of Warranties
Member’s use of the membership is at member’s sole risk. The membership is provided on an “as is” and “as available” basis. GoldVIP expressly disclaims all warranties of any kind, Wheather express, implied or statutory, Including, But not limited to the implied warranties of merchantability, Fitness for a particular purpose, title and non-infringement. GoldVIP makes no warranty that (I) The membership will meet member’s requirements, (II) The membership will be uninterrupted, timely, secure, or error-free, (III) The results that may be obtained from the use of the membership will be accurate or reliable, or (IV) The quality of any products, services, information, or other material purchased or obtained by the member through the service will meet member’s expectations.

Limitation of Liability
Member expressly understand and agree that GoldVIP shall not be liable for any indirect, incidental, special, consequential, exemplary damages, or damages for loss of profits including but not limited to, damages for loss of goodwill, use, data or other intangible losses (Even if GoldVIP has been advised of the possibility of such damages), wheather based on contract, trot, negligence, strict liability or otherwise, RESULTING FROM: (I) The use or the inability to use the service; (II) THE cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (III) Unauthorized access to or alteration of Members’s transmission’s or data; (IV) Statements or conduct of any third party on the service; or (V) Any other matter relating to the service. In no event shall GoldVIP’S total liability to the member for all damages, losses or causes of action exceed the amount the member has paid GoldVIP in the last three (3) months.

Privacy Policy

“GoldVIP” and Outlet Partners provide relevant offers and services to the GoldVIP members who are interested in receiving these offers and services. To ensure that the offers and services are relevant GoldVIP may solicit information from the members from time to time. This is solely for the purpose of making the program more and more meaningful. We are committed to protecting the privacy of our members and their transactions. This section explains how we protect and use your information in safe, secure and responsible manner. We value our member’s privacy.Information We Collect:
When members interact with GoldVIP through the Program, GoldVIP may collect Personal Data and other information from then member, as further described below:Personal Data That Members Provide Through the Program: We collect Personal Data from the members when he/she voluntarily provides such information such as when member registers for access to the Program, use certain Services, contact GoldVIP with inquiries or respond to one of GoldVIP surveys, information collected by Outlet Partners and attached to Members. For example, we collect name, phone number, email address, third party service login credentials, and date of birth.

By voluntarily providing us with Personal Data, members are consenting to GoldVIP use of it in accordance with this Privacy Policy. If member provide Personal Data, member acknowledge and agree that such Personal Data may be transferred from member’s current location to the offices and servers of GoldVIP and the authorized Partners.

Non-Identifiable or Aggregated Data: When members interact with GoldVIP through the Program, we also receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify a member. GoldVIP may store such information itself or such information may be included in databases owned and maintained by GoldVIP affiliates, agents or service providers. GoldVIP may use such information and pool it with other information to track, for example, the total number of visitors or users of the Program, numbers for our Partners, the number of visitors to each page of our website, the domain names of our visitors’ Internet service providers, and how our users use and interact with the Program. Also, in an ongoing effort to better understand and serve the users of the Program, GoldVIP may conduct research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis. GoldVIP may share this non-identifiable and aggregate data with its affiliates, agents and business partners, but this type of non-identifiable and aggregate information does not identify a member personally. GoldVIP may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.

In operating the Program, GoldVIP may also use a technology called “cookies.” A cookie is a piece of information that the computer that hosts our Program gives to a your browser when you access our website. Our cookies help provide additional functionality to the Program and help us analyze Program usage more accurately. For instance, our Program may set a cookie on your browser that allows you to access the Program without needing to remember and then enter a password more than once during a visit to the Program. In all cases in which we use cookies, we will not collect Personal Data except with your permission. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Program’s features.

Use of Member’s Personal Data and Other Information
GoldVIP uses the Personal Data members provide in a manner that is consistent with this Privacy Policy. If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem. Also, if you provide Personal Data in order to obtain access to the GoldVIP Services, we will use your Personal Data to provide you with access to such services and to monitor your use of such services. GoldVIP and its subsidiaries and affiliates may also use your Personal Data and other personally non-identifiable information collected through the Program to help us improve the content and functionality of the Program, to better understand our users, and to improve the GoldVIP Program. GoldVIP and its affiliates may use this information to contact you in the future to tell you about services we believe will be of interest to you.

If GoldVIP intends on using any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Data is collected.

Our Disclosure of Your Personal Data and Other Information
GoGoldVIP is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:

Outlet Partners: To the extent you have obtained or redeemed a Scheme or Offer offered by a merchant (“Outlet Partner”), or otherwise participated in any other activity sponsored or offered through the Program on behalf of the Outlet Partner, we may provide such Outlet Partners with your Personal Data (a) in order for the Outlet Partner to redeem and validate your reward, send you customized offers, troubleshoot redemption and combat fraud, (b) as part of legal proceedings affecting GoldVIP and the Outlet Partner, (c) to facilitate a direct relationship between the Outlet Partner and you or (d) to enable the Outlet Partner to communicate electronically with you with respect to Schemes & Offers related to such Outlet Partner. Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.

Related Companies: We may also share your Personal Data with our Related Companies for purposes consistent with this Privacy Policy.

Agents, Consultants and Related Third Parties: GoldVIP, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include maintaining databases, sending emails and SMS messages, offering and developing certain features of the Program, and maintenance and security. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function. We also disclose automatically collected data (card scans, promotional activities, and redemption information) to our Outlet Partners, third-party ad servers and advertisers. These third parties may match this data with information that they have previously collected about you under their own privacy policies, which you should consult on a regular basis.

Legal Requirements: GoldVIP may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation or assist government enforcement agencies, (ii) protect and defend the rights or property of GoldVIP, GoldVIP, Outlet Partners, or our users, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, (iv) protect against legal liability; (v) protect Rewards Providers from fraudulent, abusive, or unlawful uses; or (vi) protect the security or integrity of the Services.

With the Ability to Opt-Out: We do not share Personal Data with other third-party organizations for their marketing or promotional uses without your consent except as part of a specific program or feature for which you will have the ability to opt-out. We may offer contests that require you to take an action in order to receive a reward. This data is provided to the advertiser and you will always have the option to not participate.

The Program will automatically send you SMS, email, Facebook and other electronic messages with updates and other information as part of the Program. You may stop receiving SMS messages from the Program by contacting our support centre.

This Privacy Policy does not apply to any Personal Data collected by GoldVIP other than Personal Data collected through the Program. This Privacy Policy shall not apply to any unsolicited information you provide to GoldVIP through the Program or any other means. This includes, but is not limited to, information posted to any public areas of the Services, such as public forums (collectively, “Public Areas”), any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and GoldVIP shall be free to reproduce, use, disclose, distribute and exploit such Unsolicited Information without limitation or attribution.

Integrating Third Party Services within the Program
One of the special features of the Program is that it allows you to enable various online third party services, such as social media and social networking services (“Third Party Services”), to be directly integrated into your GoldVIP experience. To take advantage of this feature, we will ask you to provide us your username and password for the relevant Third Party Services. By enabling such Third Party Services, you are allowing us to pass your log-in information to these service providers for this purpose. When you add a Third Party Service account to the Service, we will collect your login information and other relevant information necessary to enable the Service to access that Third Party Service and your data contained within that Third Party Service. However, please remember that the manner in which Third Party Services use, store and disclose your information is governed solely by the policies of such third parties, and GoldVIP shall have no liability or responsibility for the privacy practices or other actions of any Third Party Service that may be enabled within the Service.

GoldVIP takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet, email, mobile or other electronic transmission is ever fully secure or error free, so you should take special care in deciding what information you send to us in this way.

Crown-it Fair Usage Policy:

The member shall act responsible at all times and ensure that members availing of Crown It Membership Service with respect to earning and redemption of Crowns through Outlet Partners (GoldVIP Outlets and Non-Participating Outlets) shall do so in adherence to the Crown-it Fair Usage Policy (CFUP). The CFUP ensures that the redemption of Crowns is in accordance to acceptable variance with Average Potential (AP) of members. Based on AP of our members, the Crowns Fair Usage Limit (FUL) is established and conveyed to the members periodically. Crown-it monitors AP of our members from time to time and revises the FUL.

User acknowledges and agrees that Crown redemption in excess of FUL shall be a violation of CFUP and shall be deemed a breach of a material term hereof. Upon such violation the Company may suspend the User account with immediate effect.

Other Terms and Conditions:

Your access to and use of this Program is subject to GoldVIP’s Terms& Conditions located at our website.

Changes to GoldVIP’s Privacy Policy:

The Program and our business may change from time to time. As a result, at times it may be necessary for GoldVIP to make changes to this Privacy Policy. GoldVIP reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data.


IMPORTANT: This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy Wallet terms and conditions for access or usage of Crown it Wallet issued by RBL through Crown it app.

Before you use your Crown it Wallet – issued by RBL Bank, please read these TERMS & CONDITIONS carefully. By using the Crown it Wallet – issued by RBL Bank & powered by Shmart!, you are accepting the Terms and Conditions set out below and will be bound by them. Unless the context requires otherwise the terms defined shall have the same meaning attributed to them herein or in the Crown it user terms and conditions:


“Crownit Wallet issued by RBL Bank & powered by Shmart!” (also termed as Wallet ‘) means a semi closed prepaid payment instrument (in the form of a virtual Wallet). The Wallet shall function as a prepaid payment instrument, which will be issued by the Bank on Crown it mobile app at Google play store or IOS app store or Windows mobile store and only be used on the Crown it app to make payments for goods and services purchased from Crown it or other registered Merchants as specified on the Crown it app or for transfer of funds from one Walletholder’s Wallet to another Walletholder’s Wallet or for any such other reasons as mutually agreed from time to time.

RBL Bank” or “Bank” or “RBL” shall mean the Ratnakar Bank Limited, a scheduled commercial bank and having its registered office at Shahupuri, Kolhapur- 416 001 and its authorized service provider/s or agent/s engaged for this program, who will issue the Wallet through the Crownit app.

“GoldVIP Technology Solutions Private Limited” shall mean GoldVIP, a private limited company incorporated in India under the Companies Act 1956 and having its registered and corporate office at <<b-9, lower=”” ground=”” floor,=”” green=”” park=”” (main),=”” new=”” delhi-110016=””>>, who as the co- brand Partner will market & distribute the Wallet through its Crownit app to its customers or any other individuals for making payments to them OR collecting payments from them through the prepaid Card instruments.

“Shmart” shall mean TranServ Private Limited, a private limited company formed under the Companies Act 1956 and having its registered office address at High Tech Plaza, Opposite Shanti nagar bus stop, Mahakali caves road, Andheri (E), Mumbai 400093, who will provide the technology solutions for Wallets and manage its operations. TranServ will additionally provide “Shmart! Services” as defined in the scope of the agreement.

“Crownit” shall mean website having the domain  www.crownit.in/ www.goldvip.in and/or mobile application having the name Crownit_, which are owned and operated by GoldVIP through which the Bank shall issue the Wallet and GoldVIP shall distribute the Wallet and enable obtaining instructions from Walletholder to credit funds in and / or utilize funds from the Wallet.

Customers or User or Members ” shall mean person who downloaded the mobile app and agreed with term & condition of GoldVIP or Crownit and includes persons, transacting on the Crownit website and its mobile application. “Terms and Conditions” shall mean these wallet terms and conditions

Transaction” means an online purchase of Products and /or services from Crowinit app irrespective of whether payment for the Transaction is made using the Wallet or through any other method or mode available at the Crownit app.

Walletholder” means the Customer of GoldVIP who is enrolled in relation to Wallet Services has been issued a Wallet and is authorised to use the Wallet in accordance with the terms of these Terms and Conditions. “Wallet Services” or “Services” shall mean the Wallet services as detailed under this Agreement.

Shmart! Services” mean a group of functionalities offered to Walletholders and as defined herein in this agreement.

RBI” shall mean Reserve Bank of India


All references to singular include plural and vice versa and the word “includes” should be construed as “without limitation”. Words importing any gender include the other gender.

Reference to any statute, ordinance or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments or replacements for the time being in force.

All headings, bold typing and italics (if any) have been inserted for convenience of reference only and do not define limit or affect the meaning or interpretation of these terms.

These Terms and Conditions shall be read along with the GoldVIP User/Member Terms and Conditions. In the event of any discrepancy/contradiction between the Wallet Terms and Conditions and the GoldVIP User Terms and Conditions, the Wallet Terms and Conditions shall prevail to the extent of such contradiction/discrepancy.


The Wallet will be issued by RBL Bank to GoldVIP User/Member on the request of the Customer and pursuant to the Customer making an application for registration of the Wallet and agreeing to these Terms and Conditions and other applicable terms and conditions in the manner prescribed by RBL Bank and _GoldVIP in this regard. Provided that the Customer has fulfilled the eligibility and KYC criteria and provided all relevant information and/or documentation request by GoldVIP/RBL.

A Customer desirous of opening a Crownit Wallet issued by RBL should apply to RBL using the GoldVIP app or Merchant platforms/ or App as mentioned on the GoldVIP Site and accept the Wallet’s Terms and Conditions.

For new Customers, a Crownit Account registration and the Wallet registration will be conducted simultaneously.

RBL reserves the right to reject any application made for opening a Wallet without assigning any reason.


The Services are available only to resident Indians who have attained the age of 18 years and are competent to contract in accordance with the Indian Contract Act, 1872. By accepting these Terms & Conditions You represent and warrant that you have the right, authority, and capacity to enter into these Terms and Conditions and to abide by all of the terms and conditions contained herein. You shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity.

In order to register, create and use a Wallet, RBL may require that you submit certain personal information, including but not limited to your name, mobile phone number, e-mail address, etc. to GoldVIP and RBL. You agree that the personal information you provide to RBL upon registration and at all other times will be true, accurate, current and complete. You agree to maintain and update this personal information to keep the personal information true, accurate, and complete. By signing up for the wallet you confirm that you are above 18 years of age.

You hereby authorize RBL and GoldVIP, directly or through third parties, to make any inquiries that RBL may consider necessary to validate your identity and/or authenticate your identity and Wallet information. This may include asking you for further information and/or documentation about your account usage or identity, or requiring you to confirm identification by furnishing KYC documentation, ownership of your email address, telephone number or financial instruments, among others. This process is for internal verification purposes.

The collection, verification, audit and maintenance of correct and updated Walletholder information is a continuous process and RBL and GoldVIP reserves the right, at any time, to take steps necessary to ensure compliance with all relevant and applicable KYC requirements.

RBL reserves the right to reject applications for its Wallet Services at any time if there are discrepancies in information and/or documentation provided by you or if the information/documentation provided by you is found to be incorrect or wrong. In addition, in such an event, RBL reserves the right to forfeit the balance therein.


The Wallet may be reloaded as many number of times within the limits prescribed by Reserve Bank of India (“RBI”) and RBL in its discretion can assign a lower limit and/or frequency of reload as deemed appropriate. However, the Walletholder shall ensure that the total value of reloads during any given month does not exceed Rs.10,000/-.in case of Non KYC customer and Rs. Rs.100,000/- a month in case of KYC customer.

1. The said Wallet is valid for use only in India in Indian Rupees.

2.The Services or any Walletholder’s Wallet is not transferable.

3.The amount that can be deposited in the Wallet is governed by policies laid down by RBI. These involve monthly limits, transaction limits as well as balance limits on the Wallet.

4.The maximum monetary value that can be stored and utilized in a month in the Wallet is INR 10,000/-(Rupees ten thousand only).

5.These limitations stated herein above may be reviewed and modified at the discretion of RBL without prior intimation to the Walletholder.

6.The Walletholder shall be able to use the Wallet only to the extent of the amount loaded onto the Wallet.

7. The Wallet shall be activated subject to the desired amount being loaded on the Wallet.

8. The Walletholder or any other person permitted to load the Wallet may credit the Wallet through any of the methods prescribed from time to time (please see Clause 7).

9.The facility of online purchase of Products/Services as mentioned on the GoldVIP Site or Crownit App using Wallet, balance transfer from one Wallet to another, domestic Remittance facility to transfer funds to source or bank account transactions shall be available on the Wallet. Such functionalities can be added or modified at the sole discretion of the RBL.

10. No cash withdrawal is permissible on the Wallet

11. The Walletholder is permitted to maintain and operate only one Wallet. Any suspected non-conformity with this requirement shall be just cause for the suspension/ discontinuation of any/all Wallets associated with the Walletholder.

12. RBL may further as per its discretion introduce appropriate controls over the usage of the Wallet.


1. The Waletholder will have access to Shmart Services which will be operated by Shmart! and every Walletholder will be registered for Shmart Services once the Wallet is activated.

2. Walletholders can avail of the Shmart! services through the Wallet as defined in this agreement by accessing Shmart! Mobile Application through any of the channels made available by SHmart!.

3. Please refer to www.shmart.in for detailed terms and conditions governing Shmart! Services.


The Wallet may be used through GoldVIP Site or Crownit App, or third party platforms authorised by GoldVIP and RBL.

The Walletholder shall at all times ensure that the Wallet credentials are kept safe and shall under no circumstances whatsoever allow the Wallet to be used by any other individual. The Walletholder shall be responsible for all facilities granted by RBL Bank and for all related charges and shall act in good faith in relation to all dealings with the Wallet and RBL Bank.

The Walletholder is responsible for the security of the Wallet and shall take all steps towards ensuring the safekeeping thereof. The Walletholder shall not disclose his/her/its password to anyone verbally or in writing nor record it elsewhere.

The Walletholder will be liable for all charges incurred on the Wallet until the Wallet is reported for closure. RBL and GoldVIP shall not be liable for any hacking or unauthorized use of the Wallet and it shall be the sole responsibility of the Walletholder to ensure privacy and confidentiality of Wallet details. The Walletholder shall, within 48 hours, intimate to GoldVIP and/or RBL of the occurrence of any fraud.

In case of any dispute relating to the time of reporting and/ or transaction/s made on the Wallet or any other matter in relation to the said Wallet, RBL Bank and GoldVIP shall reserve the right to ascertain the time and/ or the authenticity of the disputed Transaction.

The Walletholder shall inform GoldVIP and RBL Bank in writing within 15 days, if any irregularities or discrepancies exist in the Transactions/ particulars of the Wallet on any Statement / records that is made available to the Walletholder. If GoldVIP or RBL Bank does not receive any information to the contrary within 15 days, it shall assume that the Statement and the transactions are correct. All records maintained by RBL Bank or GoldVIP, in electronic or documentary form of the instructions of the Walletholder and such other details (including but not limited to payments made or received) pursuant to the Terms and conditions herein, shall as against the Walletholder, be deemed to be conclusive evidence of such instructions and such other details.

The Walletholder may only use the Services for Transactions with the approved Merchants using GoldVIP Services.

The Walletholder must ensure the availability of sufficient funds before executing any transaction from the Wallet.

The Walletholder shall intimate GoldVIP and/or RBL about change in any information, including but not limited to change mobile number, email id, etc. within 1 (one) week along with such proof of change.

The Walletholder agrees to adhere to all applicable laws and all such regulations, guidelines and rules prescribed from time to time by RBL, GoldVIP, RBI and any other regulatory body.

The Walletholder agrees that he will not use the Wallet for payment of any illegal/unlawful/unauthorized purchases/purposes.

The Walletholder understands that the Wallet is issued, loaded, withdrawn, terminated, closed down, suspended by RBL. GoldVIP shall under no circumstance be liable for the same.

The Walletholder shall be bound to comply with the terms and conditions and all the policies stipulated by RBL Bank from time to time in relation to the Wallet . RBL Bank may, at its sole discretion, refuse to accept the application or to issue Wallet to the Walletholder.

The Walletholder shall not use the Services for any purpose that might be construed as contrary or repugnant to any applicable laws, regulations, guidelines, judicial dicta, GoldVIP policies, RBL policies or public policy or for any purpose that might negatively prejudice the goodwill of GoldVIP or RBL.

The Walletholder shall accept full responsibility for wrongful use of the Wallet and which is in contravention of these terms and conditions. The Walletholder shall indemnify RBL and/or GoldVIP to make good any loss, damage, interest or any other financial charges that RBL or GoldVIP may incur and or suffer whether directly or indirectly as a result of the Walletholder committing violations of these terms and conditions.

RBL reserves the absolute discretion and liberty to decline or honour the authorization request on the Wallet without assigning any reason thereto.

The Walletholder acknowledges and understands that the Services are linked to internet connection (and in case of Crownit mobile application – mobile phone connection) and RBL and GoldVIP shall not be responsible for any loss or interruption of the Services, RBL through GoldVIP may request the Walletholder to submit additional KYC information/documents as part of ongoing monitoring and due diligence.


RBL and GoldVIP may at their sole discretion, utilize the services of external service providers/or agents and on such terms as required or necessary, in relation to its products/services.

Deposit/Load Wallet

You can use multiple funding sources for depositing/loading money in his the Wallet. These sources could be but not limited to Cash, Credit Cards, Debit Cards, Net Banking, and Transfer from another Wallet subject to the same being allowed for transaction in the GoldVIP site or Crownit App.

The Wallet may also be loaded by transfer of refund money of transactions made using GoldVIP Services (online payment gateways or loading of incentives such as cash back, gifts, etc. by GoldVIP or loading by third parties or corporate of gifts or incentives etc. or such other manner as is acceptable to RBL Bank and authorized by GoldVIP.

Such funds shall be loaded on the Wallet after deduction of the applicable Charges/ Fees etc. payable by the Walletholder to RBL Bank or GoldVIP, as applicable, for availing the said Wallet facility.

In order to manage risk, RBL may limit the funding sources available for your use to fund any particular transaction. For example, RBL may limit your funding sources for a particular transaction to debit cards or your net banking account.

GoldVIP and RBL will monitor each deposit made into your Wallet to monitor high-risk & fraudulent transactions. If your deposit is classified as a high-risk transaction or is suspected of fraud, RBL will place a hold on the deposit and may ask you for more information on you and your funding source. GoldVIP and/or RBL will conduct a review and according RBL will either clear or cancel the deposit. If the deposit is cleared, GoldVIP will notify you and update your Wallet. Otherwise, RBL will cancel the deposit and the funds will be forfeited. The said funds will be refundable only to source account upon valid demand raised by holder of source account. GoldVIP will notify you by email and/or in the account history tab of your Wallet if the deposit is canceled.

When you make a deposit, you are liable to RBL/GoldVIP for the full amount of the deposit plus any fees, if the deposit is later invalidated for any reason. This means that, in addition to any other liability, you will be responsible for the amount of the deposit, plus applicable fees if you lose a claim or a chargeback, or if there is a reversal of the deposit. If the owner of the funding source of a deposit later disputes the deposit or files a claim for a chargeback, the debit or credit card issuer or the originating bank, or RBL/GoldVIP will determine whether the dispute is valid and to whom payment is due. You agree to allow RBL/GoldVIP____________________ to recover any amounts due to RBL/GoldVIP by debiting your Wallet balance. If there are insufficient funds in your account to cover your liability, you agree to reimburse GoldVIP/RBL through other means. If GoldVIP/RBL is unable to recover the funds from your primary funding source, GoldVIP and RBL may attempt to contact you and/or recover the funds from your alternate funding sources, or may take other legal actions to collect the amount due, to the extent allowed by applicable law. In addition, RBL/GoldVIP may suspend or terminate your Wallet.


Wallet holders can choose to use the funds available in their Wallet to use for GoldVIP Services/Products.

If the Walletholder is unsatisfied with the service provided by the GoldVIP excluding wallet transactions or hasn’t received services/products promised by GoldVIP then the Walletholder can raise a dispute with GoldVIP. The dispute will be governed by the GoldVIP terms and conditions.

The Walletholder may also partially pay for the services offered by GoldVIP from its Wallet and pay the remaining amount using other payment mechanism such as debit card, credit card, netbanking or other any payments as may be provided by GoldVIP for settlement of account(s). The usage of other payment mechanisms provided by GoldVIP shall be governed by GoldVIP user terms and conditions.


Walletholder can choose to withdraw the funds available in his Wallet to the source from which the payment loading originating or to a linked bank account.

In the event that RBL is unable to transfer the funds back to source or to bank account, RBL will transfer the funds to your bank account by way of NEFT.

GoldVIP/RBL reserves the right to delay withdrawals while screening for risk, or request you provide additional information to verify your identity and may limit the amount you can withdraw until the information is verified.

Any withdrawal of funds found to be suspicious will be held back and reversed into Wallet. The Wallet will also be suspended for operations and no transactions will be possible pending an investigation. A notification will be given to you if you are the subject of an investigation. If you are able to provide a justification for the withdrawal to the satisfaction of RBL/GoldVIP, your account will be removed from suspension and you would be free to transact using your Wallet.

In the case of no information being provided by you for a suspended Wallet – the Wallet will continue to be suspended till its validity and the amount will be forfeited as required by RBI.


RBL reserves the right to suspend/discontinue the Services at any time, for any cause, including, but not limited, to the following;

for any suspected discrepancy in the particular(s), online application, documentation provided by the Walletholder;

suspected or potential fraud;

sabotage, wilful destruction, threat to national security or for any other force majeure reasons etc;

if the same is due to technical failure, modification, upgradation, variation, relocation, repair, and/or maintenance due to any emergency or for any technical reasons;

if the same is due to any transmission deficiencies caused by topographical and geographical constraints/limitations; for any suspected violation of the rules, regulations, orders, directions, notifications issued by RBI from time to time or for any violation of the terms and conditions mentioned in herein;

if RBL believes, in its reasonable opinion, that cessation/ suspension is necessary.


Walletholder has the option to close the Wallet at any time. The closure of such Wallet may be communicated to GoldVIP/RBL over email or call

All the Wallets including multiple Wallets if any will be terminated basis the written request as communication through channels mentioned above. Termination will be effective after payment of all amounts outstanding on the Wallet. No annual, joining or renewal fees shall be refunded on a pro-rata basis.

RBL Bank may also restrict, terminate or suspend the use of Wallet at any time without prior notice if Bank reasonably believes it necessary for business or security reasons. The Wallet must not be used after these Terms and Conditions end or while use of Wallet is suspended.

RBL Bank shall, upon adequate verification, block/suspend/close the Wallet and terminate all facilities in relation thereto during working hours on a working day following the receipt of such intimation and shall not be liable for any inconvenience caused to the Walletholder in this regard.

There is no expiry date for the Wallet. However, any value in a Wallet must be utilized: (a) within 6 (six) months from the date of the last Transaction or (b) within 6 (six) months from the date of activation of the Wallet; whichever is later.

Any value in and Wallet which is not utilized or withdrawn in the aforesaid manner may stand forfeited at the discretion of RBL. There may be a dormancy penalty that is charged on such unutilized wallets, the details of which would be mentioned on the GoldVIP website, and the amount of which is decided by RBL and TranServ. GoldVIP/RBL will send advance communication within the preceding thirty (30) day period to Walletholder before any forfeiture of outstanding amount in the Wallet by SMS at the mobile number and/or email id which is provided for use of the Services. It is the responsibility of the Walletholder to ensure that the information provided by the Walletholder including the email id and the mobile number is updated at all times.

In addition RBL or GoldVIP may, at any time, with or without notice, at its absolute discretion, terminate the Wallet. RBL or GoldVIP may also restrict or suspend the use of Wallet at any time without prior notice if Bank reasonably believes it necessary for business or security reasons.


Walletholder will be liable for all Transactions and for the related charges.

Walletholder accepts that at his request and risk RBL/GoldVIP has agreed to provide him the Wallet & accepts full responsibility for all Transactions recorded by use of his Wallet.

An instruction given by means of the Wallet shall be irrevocable.

Walletholder shall, in all circumstances, accept full responsibility for the use of the Wallet, whether or not processed with his knowledge or his authority, expressed or implied.

Walletholder irrevocably authorizes RBL/GoldVIP to debit the amounts utilized by using the Wallet for Transactions from his Wallet.

Walletholder should hold RBL/GoldVIP indemnified and harmless for its actions in good faith and in the normal course of business based on Transactions.

RBL/GoldVIP will employ its best efforts in carrying out the Transactions but will not incur any liability either to the Walletholder or any other person for any reason whatsoever including for its delay or inability to carry out a Transaction or an instruction.

RBL/GoldVIP reserves the right at any time to charge the Walletholder any fees/ charges for the transactions carried out by using your Wallet. Details of applicable fees and charges can be obtained from GoldVIP Site and are subject to change from time to time.

Any government charges, or debits, or tax payable as a result of the use of Wallet shall be Walletholder’s responsibility.

Amounts due and payable by Walletholder, if not paid separately shall be recovered by RBL from the funds available in the Wallet Amount.

RBL/GoldVIP may at its sole discretion withdraw or suspend any Wallet or amend any of its features without notice to the Walletholder.

RBL/GoldVIP shall have discretion to not allow the Walletholder to carry out a transaction where it has reason to believe that the use of Wallet is not authorized or the Transaction appears not genuine or unclear or such as to raise a doubt.

RBL/GoldVIP, at their discretion, reserves the right to either temporarily or permanently withdraw the privileges on the instrument and/or cancel the instrument at any time without giving any notice or assigning any reason thereof. In case of temporary withdrawal, the privileges may be reinstated by RBL/_GoldVIP as deemed fit.


In consideration of RBL and GoldVIP providing the Walletholder with the facility of the Wallet, the Walletholder hereby agrees to indemnify and keep RBL and GoldVIP indemnified from and against all actions, claims, demands, proceedings, losses, damages, personal injury, costs, charges and expenses whatsoever which RBL or GoldVIP may at any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of directly or indirectly providing the Walletholder the said facility of the Wallet or by reason of RBL Bank’s or GoldVIP’s acting in good faith and taking or refusing to take or omitting to take action on the Walletholder’s instructions, and in particular arising directly or indirectly out of the negligence, mistake or misconduct of the Walletholder; breach or noncompliance of the rules/ terms and conditions relating to the Wallet or fraud or dishonesty relating to any transaction by the Walletholder.

Without prejudice to the foregoing, RBL Bank and GoldVIP shall be under no liability whatsoever to the Walletholder in respect of any loss or damage arising directly or indirectly out of:

a) The malfunction of any computer/POS terminal;
b) Effecting transaction instructions other than by a Walletholder;
c) Handing over of the Wallet credentials by the Walletholder;

The exercise by RBL Bank of its right to demand and procure the surrender of the Wallet prior to the expiry, whether such demand and surrender is made and/ or procured by RBL Bank or by any person or computer terminal.

d) The exercise by RBL Bank of its right to terminate any Wallet;

e) Any injury to the credit, character and reputation of the Walletholder alleged to have been caused by the repossession of the Wallet and/ or, any request for its return or the refusal of any merchant establishment to honor or accept the Wallet;

Any misstatement, misrepresentation, error or omission in any details disclosed by RBL Bank or GoldVIP except as otherwise required by law.

If RBL Bank or GoldVIP receives any process, summons, order injunction, execution distrait, levy, lien, information or notice which RBL Bank or GoldVIP in good faith believes/ calls into question the Walletholder’s ability, or the ability of someone purporting to be authorized by the Walletholder, to transact on the Wallet, RBL Bank may, at its option and without liability to the Walletholder or such other person, decline to allow the Walletholder to obtain any portion of his funds, or may pay such funds over to an appropriate authority and take any other steps required by applicable law. RBL Bank reserves the right to deduct from the balance available on the Wallet, a service charge and any expenses it incurs, including without limitation legal fees, due to legal action involving the Walletholder’s Wallet;

f)In the event a demand or claim for settlement of outstanding dues from the Walletholder is made, either by RBL Bank or GoldVIP or any person acting on behalf of RBL Bank, the Walletholder agrees and acknowledges that such demand or claim shall not amount to be an act of defamation or an act prejudicial to or reflecting upon the character of the Walletholder, in any manner.


The Services are provided on an “as is” and “as available” basis. Use of the Service is at your own risk. To the maximum extent permitted by applicable law, the Services is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. No advice or information, whether oral or written, obtained by you from RBL or GoldVIP or through the Services will create any warranty not expressly stated herein. Without limiting the foregoing, neither RBL nor GoldVIP, warrant that the content is accurate, reliable or correct; that the Services will meet your requirements; that the Services will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Services is free of viruses or other harmful components. Neither RBL nor GoldVIP will be liable for any loss or damage whatsoever or howsoever caused or arising, directly or indirectly, including without limitation, as a result of loss of data; interruption or stoppage of access to and/or use of the Services; interruption or stoppage GoldVIP Site; non-availability of connectivity links/hyperlinks.

Any content downloaded or otherwise obtained through the use of the Services is downloaded at your own risk, and you will be solely responsible for any damage to your property or loss of data that results from such download.

The Services are controlled and operated from and in India. RBL and/or GoldVIP makes no representations that the Services are appropriate or available for use in other locations. Those who access or use the Services from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable Indian laws, rules, regulations, guidelines including but not limited to export and import regulations and RBI regulations. You may not use the Service if you are a resident of a country embargoed by the India, or are a foreign person or entity blocked or denied by the Indian government. Unless otherwise explicitly stated, all materials found on the Services are solely directed to individuals, companies, or other entities located in India.

RBL/ GoldVIP’s sole obligation and your sole and exclusive remedy in the event of interruption in Services or loss of use and/or access to Services, will be to use all reasonable endeavors to restore the Services and/or access as soon as reasonably possible. In no event will GoldVIP be liable for issuance, termination, expiry, suspension, loading/deposits, withdrawing, transfer of funds to or from the Wallet.


RBL Bank or GoldVIP may, at their discretion, make available to the Walletholder more services on the Wallet, POS Terminals, Internet or other wise and/ or other devices through shared networks for the Walletholder’s convenience and use. All fees and charges related to Transactions done by the Walletholder at these devices as determined by RBL Bank/TranServ from time to time will be recovered by a debit to the balance available on the Wallet. The Walletholder understands and agrees that the shared networks may provide different functionalities and service offerings and different charges for different services. RBL Bank shall also, in its sole discretion, at any time, without notice to the Walletholder, be entitled to withdraw, discontinue, cancel, suspend/ or terminate the facility to use the Wallet and/ or services related to it, at POS Terminal/ Internet/ other devices within India and shall not be liable to the Walletholder for any loss or damage suffered by him resulting in any way from such withdrawal, discontinuance, cancellation, suspension or termination.

RBL Bank and GoldVIP reserves the right to change these terms and conditions and reserves the right to modify the fees applicable to the Wallet at any time. The most current version will always appear at the website:



RBL Bank reserves the right to disclose the Walletholder’s information to any court of competent jurisdiction, quasi-judicial authorities, law enforcement agencies and any other wing of Central Government or State Government. The Walletholder hereby consents to sharing of their information with service providers or agencies or partners for providing services in relation to the Wallet.

Any information relating to the Walletholder is generally used to provide the Services, improve the Services and otherwise for a detailed overview of what kind of information that GoldVIP or RBL collects, stores, uses, shares, please go through the privacy policy available on the company’s website.

GoldVIP and RBL may use the Walletholder information/data to market, advertise and notify the Walletholder of various GoldVIP/RBL offerings. The Walletholder fully understands that due to use of the Walletholder of the Services and GoldVIP Services through Crownit app, GoldVIP/RBL may create or generate database in respect of such Walletholder. All rights and ownership with respect to such database shall vest with GoldVIP/RBL.

The user interfaces, graphics, logos, design, compilation, information, computer code (including source code and object code), products, software, services, and all other elements of the Service provided by the GoldVIP or RBL are protected by copyright, designs, patent, and trademark laws, international conventions and other applicable intellectual property and proprietary rights of either GoldVIP, RBL or third parties authorized by RBL or GoldVIP.

Nothing contained herein shall authorize the Walletholder to use, apply, invade or in any manner exploit or infringe the intellectual property rights of the RBL/ or GoldVIP, and the usage of the same shall be in compliance with these Terms and Conditions and such approval and policies as may be notified from time to time. In addition, Walletholder undertakes not to infringe the intellectual property rights of any third party.

The Walletholder undertakes not to infringe the intellectual property rights of RBL and/or GoldVIP respectively, whether directly or indirectly through any third party. The Walletholder warrants that it shall only use the GoldVIP Services, Site and Software Application and the Services for the purposes of these Terms and Conditions. Walletholder or any other person empowered by the Walletholder shall not use the GoldVIP Site and Software Application and/or RBL Services and software in any form whatsoever, so as to:

design, realize, distribute or market a similar or equivalent software program; adapt, modify, transform or rearrange the GoldVIP and RBL software applications and Crownit app for any reason whatsoever, including for the purpose, among other things, of creating a new software program or a derivative software program; allow unauthorized use of or access to the GoldVIP and RBL software applications and CrownIt app and _ GoldVIP Site; disassemble, reverse engineer, decompile, decode or attempt to decode the GoldVIP and RBL software applications and Crownit app; allow the GoldVIP and RBL software applications and GoldVIP Site to be disassembled, reverse engineered, decompiled or decoded; and/or in any way override or break down any protection system integrated into the GoldVIP and RBL software applications and GoldVIP Site.


These Terms and Conditions will be governed by and be construed in accordance with the laws of India. All disputes are subject to the exclusive jurisdiction of the Courts in Mumbai, irrespective of whether any other Court may have concurrent jurisdiction in the matter. The Walletholder shall be liable for all costs associated with resolution of the dispute, legal expenses and decretal amounts with interest, should it become necessary to refer the matter to any agent or where legal resources for enforcement of rights of RBL Bank in this regard.


Any communication from RBL or GoldVIP to the Walletholders will be deemed to be completed within 7 days of sending such a communication to the most recent mailing address or Email ID or mobile number available with RBL Bank
Walletholders can contact Transerv or RBL Bank at wecare@shmart.in


1. All fees and charges related to Wallet, as determined by RBL Bank will be recovered by a debit to the Wallet or through other means as available and applicable. The fees are not refundable. Any government charges, duty or debits, or tax payable as a result of the use of the Wallet shall be the Walletholder’s responsibility and if imposed upon RBL Bank (either directly or indirectly), RBL Bank shall debit such charges, duty or tax against the Wallet.

2. Wallet Fees or charges applicable to Wallet are subject to change from time to time at the sole discretion of RBL Bank and GoldVIP.

3.Details of the currently applicable fees and charges as stipulate by RBL Bank will be displayed on the website https://www.crownit.incommunicated from time to time.

Fees Schedule (with effect from 1 December 2014)

Particulars Amount
Wallet Issuance fee Rs. Zero
Annual Maintenance Fee Rs. Zero
Balance Enquiry Rs. Zero
Service Tax Unless explicitly stated in this Schedule of Charges, Service Tax as may be applicable from time to time on all fees, surcharge and other charges will be levied to the Walletholder.
Dormancy Fee for inactivity Rs. 50/- (Fifty Rupees Only) for every six months of zero activity on the wallet and no sign-in


Applicable service tax will be levied on the aforementioned charges. Above mentioned fees will be applicable till further notice. GoldVIP/RBL Bank may choose to waive / alter certain fee by communicating the same to the Walletholder on a case to case basis.


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