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Trouble with check-in

Trouble with check-in

  • Problems with tag and split
    • I am unable to tag my friend

      If you are unable to tag your friend(s), please submit your query with the following-

      • The error details
      • Your friend's registered mobile number(s)

       

      The concerned team will get back to you as soon as possible.

    • I am unable to receive / accept the tag request

      If your friend tried to tag you and you faced issues in accepting the same, it is advisable to send the screenshot of the app page which says "You are at outlet" at support@crownit.in with your registered mobile number and the details of the issue faced; our team will get in touch with you to resolve the concern.

    • My friend tagged me but I didn't receive my crowns for it

      As soon as your friend tags you, you receive a notification to accept or reject the tag. You need to be present at the outlet to accept the tag request. If you fail to accept the tag request within 10 minutes of receiving it, you lose the chance of sharing the crowns accrued on account of the same.

       

      If you had accepted the tag request and still the crowns have not been credited, please submit your query with the bill details.

  • Spin Related Issues
    • I am unable to spin the wheel

      Spin feature becomes available once you are at the outlet, if despite being at the location, you are unable to spin the wheel, please submit your query.

    • My crowns have been deducted for spinning the wheel a second time

      You get only one spin free for one particular outlet; if you wish to try your luck and spin again, you may do so at a nominal cost. This cost is mentioned on the app's outlet page and once incurred, even if by mistake, is non-refundable.

  • Network / Internet connectivity error
    • Network error

      Sometimes due to exceptions at the server end, you may encounter the error called "network error", in such cases, please make sure your internet is working fine. If your internet has no issues, please take the screenshot of the error and send us the same along with your registered mobile number and concern at support@crownit.in.

       

      Additionally, we'd like you to know that this error is temporary and you may try again after some time to complete the intended action.

    • Internet connectivity error

      If your app shows "internet connectivity error", please check your internet connection. If it is working fine, please try closing the app and re-opening it. Also, clear the RAM before re-opening the app.

       

      If the error persists, please send us the screenshot of the same at support@crownit.in along with your registered mobile number and concern, our team shall get the needful done for you.

  • Listed outlets are different for my friends and me

    If the location settings of you and your friend are different, both of you will see different number of outlets simply because the listed outlets varies from location to location.

     

    To change your current location, following are the simple steps-

    • Open the app
    • On the top left side of the home page, you will find your default city name
    • Tap on the city name to open the drop down from where you can select your current location

  • Problem in Receiving OTP

    One Time Password (OTP) may take up to a minute to reach you, please wait. If even after this, you do not get it, please submit your query; our team will help you complete the OTP verification.

  • Any other problem with the app, report here!

    Please share the details of the issue and submit your query, our team will work upon the same to resolve the matter.

     

  • Bill Pending

    Your bill is in queue for processing. Action will be taken on it within 24 hours.

  • Bill Declined
    • Other Discount/Deal Already Given

      Any bill that has already availed the benefits of discounts, directly or indirectly by way of offers (happy hours, complimentary offers, packages and like), from the outlet's end is ineligible to earn any cash back.

       

      To know more about this, please submit your query.

    • Bill Not Received Within 30 Minutes / Old bill date

       As per our policies, we require the bill to be uploaded within 30 minutes, else it is automatically declined.

       

      To know more about this, please submit your query.

    • Doesn’t match standard bill

      If the bill does not match the standard bills we receive from the outlet under consideration, it will be automatically declined by the system.

       

      To know more about this, please submit your query.

    • Modified/Screenshot

      Only valid printed bills of listed outlets are eligible for cashback; photocopies, screenshots or bills found with any sort of external modifications will be declined by the system automatically.

       

      To know more about this, please submit your query.

    • Bill not as per terms and conditions of the outlet

      The approval or rejection of any bill depends upon the cashback policies of that particular outlet. All these terms and conditions are already mentioned on the app page of that particular outlet.

       

      To know more about this, please submit your query.

    • Incomplete Bill

      All the four corners of the bill need to be visible in the bill image because for processing the same we need information like outlet name and address, complete item description, bill date and time, and discounts and offers availed apart from the bill amount. If all this information is not visible, our system sends you a notification to upload a new image of the bill.

       

      In wake of such a notification, please upload a fresh clear image of the bill through the app itself within 12 hours of uploading the bill so that it can be processed and your crowns can be credited to your account. While re-uploading the bill, when you press “Resend Bill”, you do not have to be at the outlet, this can be done even from your home.

       

      To know more about this, please submit your query.

    • Hazy - Unreadable bill

      The bill image needs to be absolutely clear because for processing the same, we need information like outlet name and address, complete item description, bill date and time, and discounts and offers availed apart from the bill amount. If all this information is not visible either because the bill image is incomplete or hazy, our system sends you a notification to upload a new image of the bill.

       

      In wake of such a notification, please upload a fresh clear image of the bill through the app itself within 12 hours of uploading the bill so that it can be processed and your crowns can be credited to your account. While re-uploading the bill, when you press “Resend Bill”, you do not have to be at the outlet, this can be done even from your home.

       

      To know more about this, please submit your query.

    • Bill sent through wrong outlet

      To get crowns, you need to upload the bill from the same outlet from where you got the bill. If the outlet address on the bill and the outlet address on the app from where you are checking-in do not match, your bill will be declined by the system with the reason "Bill sent through wrong outlet".

       

      Therefore, cross-checking both the addresses is always advisable especially in case of chain restaurants that have multiple outlets in the same area.

       

      To know more about this, please submit your query.

    • Home delivery

      Home delivery bills are not eligible for cashbacks; however, take away bills that are uploaded from the outlet itself within 30 minutes of their generation are eligible for cashbacks.

       

      To know more about this, please submit your query.

    • Duplicate bill sent by you before

      One particular bill should be uploaded by you only once because it can be processed only once; if it is uploaded again, it gets declined.

       

      To know more about this, please submit your query.

    • Duplicate bill sent by someone else

      If an uploaded bill is rejected as duplicate, it means that a bill with the same invoice number from the same outlet was received by us previously. Our system automatically declines bills with redundant invoice numbers.

       

      To know more about this, please submit your query.

    • Handwritten Bills

      Handrwitten bills cannot be processed for cashback as there is no legitimate basking of such bills. If an outlet denies you a valid printed bill, please ask the outlet to validate the printed cash memo with their stamp so that cashback can be processed against the same.

       

      To know more about this, please submit your query.

       

    • Not a Bill

      Only valid printed bill of listed outlets are eligible for cashback. Any other image or proof of transaction in lieu of the same cannot be processed.

       

      To know more about this, please submit your query.

  • Bill Approved with less crowns

    The cashback percentage for each outlet is different and mentioned on the app page of each outlet. If the cashback you have received is less than that which was promised, please submit your query.

  • Application Issues
    • I am at the outlet and the Cashback button is not working

      Please submit query with the details of the outlet. We will investigate the matter and get back to you.

       

      If possible, please send us the screenshot of the page from the outlet itself at support@crownit.in with your registered mobile number and bill for a more speedy resolution of the concern.

    • I cannot find the outlet listed on the application

      The particular outlet that you’re looking for might not be in the list. If there is any particular outlet which you want to get added in the app, please submit query sharing the details of the same.

    • The app is not allowing me to check-in at the outlet again

      A user can make only one check-in in a day at any particular outlet.

       

      In case, the outlet gives you more than one bill for your order, you may either ask for a single aggregated bill from the outlet or choose one of the bills on which you want cashback and upload the same.

       

    • My “Done” Button on Bill Pass is not working

      Please do not "Cancel" the bill pass even if the "Done" button is not working. Simply close the app and submit your query with the details of your concern and the bill name.

    • My camera hangs while doing check-in

      Please submit query with the details of your mobile phone model and the operating system version. The concerned team will check the matter and get back to you as soon as possible.

       

      If this happens with you while you were trying to make a check-in, please send us the error details and the screenshot of the app page which says "You are at outlet" at support@crownit.in with your registered mobile number and bill for a more speedy resolution of the concern.

       

    • Application is not responding

      Please submit query with the error details. Our team will get it fixed for you.

       

      If this happened while you were trying to make a check-in, it is requested to send us the details of the outlet and its location along with your registered mobile number and the bill at support@crownit.in for a more speedy resolution of the concern.

    • Error while uploading a bill

      Please send us the screenshot of the error and the screenshot of the app page which says "You are at outlet" at support@crownit.in along with your registered mobile number and bill for a speedy resolution of your concern.

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