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  • Lifestyle Vouchers

    Every Voucher has it's own terms and conditions of purchase.

    Please refer the terms and conditions section of the particular Voucher.

  • Restaurant
    • Terms and conditions for restaurant category

      Following are the Terms & Conditions for restaurant category check-ins:

       

      • Only one check-in / outlet / day is permitted.
      • Please read the outlet specific terms and conditions before check-in.
      • Maximum crowns for non-star (non-partner) outlets is capped at 100 crowns.
         

      To know more, please write to us at support@crownit.in.

    • What is a star outlet?

      Star category outlets are our special category outlets which give our users more benefits in terms of cash backs. All star outlets are our partner outlets. 

    • How to do a check-in?

      Steps to make a check-in are as follows:

      • Visit any of the outlets listed with Crownit
      • Have a meals and pay your bill
      • Search outlet on the app 
      • Tap on Spin wheel and get a percentage of cashback
      • Tap on the button “Cashback” appearing at the bottom of your screen and click bill picture
      • Click onto the tick mark to send the bill picture.
      • Tag a friend to share crowns OR click on 'No Thanks' 
      • Wait within the outlet until a Bill Pass gets generated.
      • Please do not cancel the generated Bill Pass 
      • Once the Bill Pass gets approved from our end (which sometimes may take up to 24 hours), you will get the crowns credited in your account which can further be redeemed at any of our e-commerce partners.
         


      Points to keep in mind while taking the bill picture:

      • keep the camera lens parallel to the surface on which the bill is kept and hold the camera at a height such that it captures all the four corners of the bill.
      • Make sure the picture you taken taken is not blurred/hazy.
         

      Note: Please retain the bill copy until you get the requisite cashback.

    • How many crowns will I get per bill / purchase?

      For F&B, crown percentage gets decided after spinning the wheel (Don't forget to check max crowns in the description of the outlet)

      For Beauty & Purchases, The cash back percentage offered is reflected on the app page of that particular outlet.

    • What is the maximum cashback/crowns limit?

      The cashback percentages and maximum cashbacks are now dynamic and different for all users. They are decided by multiple factors like user city, user check-in history and like. It would thus be advisable for all users to check their maximum cashbacks for the respective outlet and purchases they are visiting.
       

      • The maximum cashback for each outlet and purchase is mentioned on the outlet's app page besides the address. In case of promo code, the maximum cashback offered is as per the terms and conditions of that promo code.
      • If you avail any particular scheme or buy any specific offer like Extra 10% on first star outlet check-in in Birthday Week, the maximum cashback percentage one can avail is 50%. Under no circumstance, user will not get more than 50% of the bill unless specified otherwise.

    • What is a grace cashback?

      Grace cashback is a complimentary cashback given to users in case their bill image do not meet the regular bill processing eligibiltiy criteria.

    • What is spin?

      In the app you will notice, a range of cashback reflecting for every restaurant for example – 15-20%. Now you may wonder what this means for you?
      You can spin the meter and try your luck to find a particular cashback on the respective outlet. You simply have to open the app's outlet page and tap on spin to try your luck and get a cashback between in the specified range depending on where the meter will stop.

      Terms of the Spin-
      You get a first spin free for one particular outlet and if you are still dissatisfied with the result of the spin, you may spin again but at a nominal cost which will be reflecting on the app's outlet page. This cost incurred, even if by mistake, is non-refundable. The deal remains active for a particular period of time, the same gets reflected under active deals in the side drawer of the app (the panel that opens when you tap on uppermost left bars).

    • What is a clear/complete bill image?

      An image that has all four corners of the bill visible, in which all information is not only readable but also nothing obstructs the view of this information, is a complete and clear bill image.

    • What if I get two bills for the same order?

      We only accept one bill per outlet by a user in one day. Therefore, in case you receive two bills for the same order, either get one single bill made for your order or choose the bill on which you want cashback and upload the same.

    • How to cancel a check-in?

      If you feel you have made a wrong check-in and are still in the outlet, you can cancel the bill pass that shows up as pending. You can find the same in pending bill pass section in the side drawer of the app.

      Simply tap on the pass, click on 'Cancel' and make a fresh check-in.

    • What is the benefit of tagging friends while doing a check-in?

      When you tag your friends in your bills, the requisite cashback is equally distributed among all the tagged friends. So, if you are hanging out with your friends and sharing your bill, why not too share the crowns earned on the bill!

      Please note that reloading a bill, in which you have/have been tagged, will lead to declination of this bill and may affect your eligible to redeem count.

    • How to tag friends?

      Steps to tag your friend are as follows-
       

      • Check-in at an outlet
      • Tap on “Cashback” button
      • Click the bill image and send it
      • When the App asks to tag friends, type their names to search your contact list and add them
         

      After the process is finished, you get the usual crown pass while your friends get a notification to accept your tag request. If they accept the tag request, they become eligible to share crowns and if they decline it, they lose that chance to share the crowns. When they accept the request, Crownit automatically checks their current location to confirm their presence at the corresponding outlet, so they must not close the app immediately after accepting the request.

      Note: Therefore, it is necessary that your friends should have downloaded the App beforehand and his internet and GPS should be switched on. It would be better if they keep the app idle so that the appropriate notification does not get rejected.

    • I forgot to tag my friend. What should I do?

      If you are still at the outlet, you can cancel the pending pass and check-in again. When you make a fresh check-in, you will be able to find the option to tag.

      To cancel the bill pass, open the "pending" bill pass and press "Cancel". 

    • How to upload a large / multiple page bill?

      You may keep the bills side by side and then click the bill picture in one shot and upload the same.

      However, if there happen to be different bill numbers on the given bills, please choose the bill on which you want cashback and upload the same. This is because we only accept one bill /
      outlet / day by a user.

    • Do I need to retain the bill copy?

      It is always advisable to retain your bill until you get your requisite cashback just as you retain your credit card receipt until the bank clears the transaction because it is an important and valid proof of the same.

    • How many check-ins can I make in a one day?

      You can upload a maximum of 3 bills. however, only one bill of one particular outlet. So you can basically upload 3 bills per day of 3 different outlets in a day.

    • How long will it take for my bill to get approved?

      Your bill is in the processing queue. Action will be taken within 24 hours.

  • Movies
  • Spa & Salon
  • Special Experiences
    • How can I make a booking?

      Please follow the steps below to make a booking:

      • Select the special experience you are interested in.
      • Check the inclusions provided with the experience and select number of vouchers you would like to purchase.
      • Pay for the experience through the application using one of the payment options provided.
      • Once we receive the payment, we will confirm your booking and send you a confirmation email.
      • One of our executives will call you within 2-4 hrs of booking the experience & will ask you for your preferred date and time for redeeming the experience and get that confirmed from the vendor.

    • What are the terms and conditions of purchase?

      Every experience has it's own terms and conditions of purchase. Please refer "Terms & Conditions" section of the particular experience.

    • Can I gift the experience to a friend?

      • Yes, you can gift the experience to a friend.
      • Please enter the details of your friend while purchasing the experience through the application. He will receive the experience voucher through e-mail.

    • How do I modify my booking?

      Please get in touch with us at +91-7827074838 and our executives shall assist you with the same.

    • What is cancellation policy?

      • On booking, if for some reason we are unable to confirm the experience on your preferred time and date, we will refund you 100% amount and deduct the crowns credited for this booking.
      • Cancellations for confirmed bookings / appointments by Crownit will attract 100% cancellation charges. 

    • When will I receive my purchased voucher?

      The voucher will get delivered on your registered email id within 2 hours of making the payment.

    • I did not receive the voucher. What do I do?

      In case you do not receive the voucher within the given time frame, please send us a query through the form provided below or give us a call at +91-7827074838.

       

    • How do I redeem the voucher?

      On booking, our executive will call you to note your preferred date and time to redeem the experience and coordinate with vendor for same.

    • I am at the outlet to redeem the experience but the vendor is denying the booking

      Though these cases are rare. However can occur in case of bad weather/ corporate group bookings at the outlet. Please call us at +91-7827074838. Our executive will help you with this.

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